Privacy policy

LAST UPDATED: OCTOBER 31, 2023

Welcome to our Site! Sky Organics, LLC d/b/a Sky Organics (“we”, “us”, or “our”) is pleased to provide you with access to our Services. This Privacy Policy describes our practices with respect to the collection, transfer, manipulation, disclosure and other uses of Your Information and certain other information collected by us through our Services. For purposes of this Privacy Policy, “Your Information” means information about you which may be of a confidential nature and may include personally identifiable information, including your first and last name and email address. Capitalized terms used but not defined in this Privacy Policy shall have the meanings ascribed to them by our Terms of Use (“Terms”).

This Privacy Policy applies to information collected by us through our Services, but does not apply to information collected by any person or entity other than us, even if related to our Services (such as by our third-party service providers).

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES. BY USING OUR SERVICES OR BY CLICKING TO ACCEPT OR AGREE TO OUR TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY OUR TERMS, INCLUDING THIS PRIVACY POLICY. IF YOU DO NOT WANT YOUR INFORMATION USED OR DISCLOSED IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION IN OUR TERMS, INCLUDING THIS PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE OUR SERVICES (IN WHOLE OR IN PART) OR SUBMIT YOUR INFORMATION TO US.

Notice at Collection: While you must read this Privacy Policy in its entirety, this Notice is to provide you with timely notice, at or before the point of collection of Your Information, about the categories of personal information we collect from consumers, the purposes for which the personal information is collected or used, and whether personal information is “sold” or “shared” (as those terms may be defined by applicable privacy laws).

We hope you will use this Notice as a tool when choosing whether to engage with us or to request to limit certain uses of Your Information.

We collect the following types of personal information:

Contact and registration information
Order details and payment information
Records of purchases and services requested
Customer service communications
Internet and network activity information
Online identifiers (cookies and other similar technologies)
Content provided in our public forums or third-party platforms

We collect personal information to:

Provide the products and services you purchase and request
Respond to your inquiries and provide customer service
Contact you and provide you with information
Operate, analyze, manage, and improve our online services

Personalize online content and experiences
Market and advertise
Resolve problems and disputes and engage in other legal and security matters
Comply with legal obligations and maintain safety

We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.

Request to opt-out of certain uses of your personal information:

We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways.

Your personal information is not shared or sold for money, but certain uses may be deemed a “sale” or “sharing” of personal information under applicable privacy laws.

See the Your State Privacy Rights section below for important information about your rights and choices under the California Consumer Privacy Act including the “Do Not Sell or Share My Personal Information” link in our website footer.

Read more about other privacy rights and choices that may be available to you under the “Your State Privacy Rights” section of this Privacy Policy.

Changes to our Privacy Policy: This Privacy Policy may change from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. Amendments will take effect immediately on our posting of the updated Privacy Policy. Your continued access or use of our Services after receiving the notice of changes means you accept the updated Privacy Policy, so please check this policy periodically for updates.

1. Your Consent

BY ACCESSING OUR SERVICES, PURCHASING OUR PRODUCTS, AND COMMUNICATING OR OTHERWISE INTERACTING WITH US, YOU ARE ACCEPTING AND CONSENTING TO THE INFORMATION PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

2. Children's Privacy

Our Services are intended for use only by persons 18 years of age or older. By using our Services, you represent that you are at least 18 years of age. In addition, we do not knowingly solicit or collect personal information online from children under the age of 18 without parental or guardian consent. Please contact us at help@skyorganics.com if you believe we may have collected such information without parental or guardian consent.

3. What Information We Collect and How We Collect It

We receive and collect several types of information about you, such as the information described below.

Information you provide to us: From time to time, you may provide us with certain information, including Your Information, such as your name and email address. Instances where you may provide this information include when you sign up for an account on our Site, purchase products through our Services, fill out forms or fields on or through our Services, or sign up for any promotions or to receive newsletters or other materials from or about us.

Information we receive from third parties: We may obtain information about you from sources other than you, such as from our payment processing services provider when you make payments for a purchase. Any content or information submitted by you to third parties will be used and disclosed by such third parties in accordance with their respective privacy policies. You should review the privacy policies and practices of such third parties prior to disclosing information to them.

We may also collect information on third party platforms such as Google AdWords, Google Analytics, etc. Additionally, some information we collect is publicly available. For example, when you use a “share” feature that may be seen, collected, or used by anyone who has access to your account name or we may collect information you submit to a blog, a chat room, a social network like Facebook, Twitter or Instagram or any social media platform relating to our business, such as a product review, testimonial, picture, or comment.

You are responsible for all actions resulting from any information, including Your Information, which you post via a website or social media platform.

Information we collect automatically: As you navigate through and interact with our Services, we and third parties acting on our behalf may use automatic data collection technologies to collect certain information. See Section 4 “Cookies and Other Automatic Tracking Technologies” for more information.

Our Collection Practices with Respect to Certain Specific Information:

Device Information. When you access or use our Services through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events, such as crashes, and associate that temporarily with your account (if any) to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

Address Information. If you submit your zip code or other geographic information to us, you may provide us with your address information.

Communications with Us. We may collect information about your communications with us, including relating to support questions, your account, and other inquiries.

Third-party content, features or application providers may collect information: Some content, features or applications, including our e-commerce store and certain advertisements, on our Services may be served by third parties, including our third-party service providers (such as Shopify Inc. for purposes of our e-commerce store), ad networks and servers, content providers and other application providers. These third parties may collect information about you when you use our Services using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Please note that the information collected by these third parties may be associated with Your Information and that these third parties may collect information, including Your Information, about your online activities over time and across different websites and other online services.

Cookies and Other Automatic Tracking Technologies:  We may use various technologies to collect and store information when you use our Services, including sending cookies, embedded scripts, web beacons, pixel tags or other anonymous identifiers to your device, or otherwise tracking your activities on our Services over time. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (a practice known as behavioral tracking).

“Cookies” are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” is a type of technology placed within a website or e-mail for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” include random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology may not be available. These technologies help us know that you are logged on to or using our Services, provide you with features based on your preferences, help us understand when and how you are interacting with our Services and compile other information regarding your use of our Services. 
With respect to Cookies, we use first-party and third-party cookies to: make our Services function properly; improve our Services; make access to our Services easier; recognize you when you return to our Services; track your interaction with our Services; enhance your experience with our Services; remember information you have already provided; collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of our Services. The categories of cookies used or that may be used on our Services include:

Strictly Necessary Cookies, which are needed for certain aspects of our Services (e.g., the Site) to operate as you reasonably expect.
Functional or Preference Cookies, which are used to remember your name or choices.
Performance or Analytic Cookies, which collect passive information about your use of the Services.
Advertising or Targeting Cookies, which are used to make advertising messages more relevant and personalized to you based on your inferred interests.

We may use third-party service providers to monitor and analyze the use of our Services. For example, we may use Google Analytics as one of our analytics service providers that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. To learn more about how Google collects and uses data click here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link.

The information collected through these technologies, standing alone, cannot be used to determine your identity. Such information may, however, be combined in a way that makes it become personally identifiable information (i.e., information that can identify you). For example, we may tie this information to personal information about you that we collect from other sources or that you provide to us. If this happens, we will treat the combined information as personally identifiable information.

Choices as to Cookies and Other Automatic Tracking Technologies:  It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of all or a portion of our Services. The method for disabling cookies or other automatic collection technologies may vary by device and browser but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. See “Choices About How We Use and Disclose Your Information” for more information.

Do Not Track Requests:  Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT" signals have not been adopted, our Services do not currently process or respond to “DNT” signals.

4.  How We Use Your Information

We may use the information we collect for various lawful business purposes. Among others, these purposes may include using this information, including Your Information, to:

Present our Services and related content to you. For example, to provide our Services, including products, and services to you and/or other account owners, and to customize Services features and recommendations for account users. We may also use Your Information to manage our relationship and contracts with account owners, including billing, compliance with contractual obligations, and related administration. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
Contact you and provide you with information. For example, we might contact you via e-mail or other communications to provide you with information regarding our Services, products, promotions, offers, personalized information and other information from us or our third-party service providers or business partners or to respond to customer service requests, comments, inquiries, and other information submitted by you. We may also use the information and data we collect (including Your Information) to personalize your Site experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site, third-party sites or platforms, and via email or text message (with your consent, where required by law).
Provide you with customer service. For example, if you request us to contact you in connection with any customer service matters, we may collect certain information from you in order to assist you as requested.
Analyze, improve, and manage our Site, products, service offerings and operations. For example, we might obtain feedback regarding our Site, products, and service offerings, to: (i) understand and anticipate your needs and preferences, (ii) better understand your use of our Site or products or service offerings, (iii) customize and tailor Site content and advertising, (iv) improve our marketing and promotional efforts, (v) engage in statistical analysis, and (vi) provide feedback or information to our business partners, vendors, advertisers and other third parties. We may also use the information and data we collect (including Your Information) to improve and enhance the Site (in whole or in part) and for other development, diagnostic and corrective purposes in connection with the Site, our technology and/or our other product or service offerings.
Resolve problems and disputes and engage in other legal and security matters. For example, we may use the information we collect to comply with, monitor compliance with and enforce this Privacy Policy, our Terms (including any terms and conditions incorporated or referenced in our Terms) and any other applicable agreements and policies, meet other legal and regulatory requirements, and protect the security and integrity of our Services. We might also use Your Information to authenticate accounts and activity, detect, investigate, and to prevent malicious conduct or unsafe experiences or address security threats, or protect public safety. We might also use information that we collect to investigate any complaint you make regarding our Services, content, products, service offerings or other related matters, to provide evidence in any dispute or anticipated dispute between you and us, or to prevent fraud or other criminal or otherwise inappropriate activities.
Display advertisements to our advertisers' target audiences. For example, we may use your device information for direct advertising and targeting ads, such as providing you with information or advertising relating to our products and services. Note also that our third-party content providers may use information they collect via our Services to provide you with interest-based (aka behavioral) advertising or other targeted content.
Comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to contact you for marketing purposes, we or our service providers will keep a record of this on our suppression lists to be able to comply with your request.
Advertising. From time to time, we will re-post or otherwise use in our advertising a consumer’s photo, experience, story, picture or other content from their personal social media account. Please note, we will not use your personal social media content without first obtaining your express written permission. If you would like to request to have your product review removed from our Site, you may do so by contacting us at help@skyorganics.com Attention: Social Content. Please see our Terms for more information.
Other Purposes. We may also use your information in other ways. To the extent required by applicable law, we will provide notice at the time of collection and obtain your consent.

5. How We Disclose Your Information

General Disclosure of Your Information:  We may disclose the information we collect, including Your Information:

to our third-party service providers, vendors, or suppliers (including our payment processing third-party provider and our hosting provider) so that they may provide support for our internal and business operations, including for the processing of your payments for our Services, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials and our Services’ maintenance and security. For example, we use (and thus disclose certain of Your Information to):

Our third-party e-commerce platform provider (currently Shopify Inc.) so that we can offer and/or facilitate your purchase of certain of our products or services via our store (which is hosted by such e-commerce platform provider) on the Site. Shopify Inc.’s privacy policy is located here: https://www.shopify.com/legal/privacy.
Google Analytics so that they can help us understand how our customers use our Site and Services – you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

to our affiliates and their respective employees, agents and representatives involved in delivering our Services, products and other services to you;
to third parties that are interested in contacting you or providing offers to you that may be related to our Services or to products or services you may find of interest, although we do not receive compensation for such disclosures;
to fulfill the purpose for which you provide it;
to any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
as required by applicable law or ordered by a court, regulatory or administrative agency;
as we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule, restriction or regulation, or are otherwise interfering with another’s rights or property, including our rights or property;

if requested by authorities in the event of any act or instance of local, regional or national emergency;
to enforce our Terms, including this Privacy Policy, and any other applicable agreements and policies;
with your consent;
to otherwise enforce or protect our rights; and
in connection with a Business Transfer (see “Other Disclosures by Us” below).

Please note that the list above is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.

When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information. Furthermore, these third parties may further disclose, share and use this information. By submitting information (including Your Information) to us, you expressly consent to such disclosure and use of such information. If you do not want this information (including Your Information) shared as described above, then you should not provide us with such information.

Other Disclosures by Us:

Aggregation and De-Personalization. We may use and disclose any de-identified information for any lawful purpose, including for any commercial purpose. De-identified Information means information that does not identify you, including any identifiable information de-identified by either combining it with information about others, for example, by aggregating Your Information with information about other persons, or by removing characteristics, such as your name, that make the information personally identifiable to you.

Business Transfers. We may disclose, lease, sell, assign or transfer the information we collect (including Your Information) to third parties in connection with a Business Transfer. A “Business Transfer” means a sale, acquisition, merger, consolidation, reorganization, bankruptcy or other corporate change involving us, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part of or our whole business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity or assets (including our Services and/or the Site) to an affiliate or independent third party at any time, for any lawful purpose, without notice or compensation to you.

Data Security:

Circumvention of Security Measures. We use certain technical, administrative and organizational security measures to keep Your Information safe. However, despite our efforts, please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, to the extent permitted by law, we are not responsible for circumvention of any privacy settings or security measures of our Services. Therefore, you use our Services at your own risk, you should not expect that Your Information will always remain private, and we do not guarantee the performance or adequacy of our security measures. In the event that an unauthorized third party compromises our security measures, to the extent permitted by law, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate Your Information.

When your credit card payment is processed, Your Information is protected by industry standard encrypted technology that provides security for customer credit card information. However, due to the inherent nature of the Internet no method of transmission over the Internet, or method of electronic storage, is fully secure, and therefore, we cannot guarantee that Your Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy. 

6. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding our collection, use and disclosure of the information that we collect. Below are some mechanisms that provide you with control over such collection, use or disclosure:

Cookies and Other Tracking Technologies. It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of our Services. The method for disabling cookies or other automatic collection technologies may vary by device and browser, but can usually be found in preferences or security settings.
You can exercise your preferences in relation to cookies served on our Services by taking the steps outlined below.

First-Party Cookies. You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of our Services. Also, if you disable certain cookies, other parts of our Services may not work properly. You can find more information about how to change your browser cookie settings at  allaboutcookies.org.
Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies go to aboutads.info/choices

 We do not control third-parties’ collection or use of Your Information to serve interest-based advertising. However, these third-parties may provide you with ways to choose not to have Your Information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here: 

E-mail Offers and Marketing. If you do not wish to receive e-mail offers or other information or communications from us, you can opt-out of receiving such e-mail offers or other information or communications from us (other than e-mails or other information or communications related to your purchases with us (if any), correction of user data, change of password and other similar communications essential to your transactions on or through our Services) by using the unsubscribe process at the bottom of the e-mail or you may do so by sending us an email at help@skyorganics.com Attention: Unsubscribe. Please be aware that it may take up to 10 business days to remove you from our marketing e-mail lists. If you opt-out from receiving our marketing e-mails, you may continue to receive certain status e-mails relating to your transactions on or through our Services. 
SMS Offers and Marketing. We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. To stop, or opt out of, receiving text messages (“SMS”) from us, please see our Terms.

Our Site uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Accessing and Correcting Your Information. If you create an account with us, then you can review and update Your Information by logging into that portion of our Services, visiting your account profile page and making changes. You have the option to deactivate your account on our Site at any time. You may also send us an email at help@skyorganics.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.
Online Behavioral Advertising. As described above, we may use Your Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Certain third-party advertising networks that deliver behavioral advertising are members of the Network Advertising Initiative (“NAI”). You can prevent NAI member companies from collecting preference data about you by visiting http://www.networkadvertising.org/choices/ and following the NAI’s directions. Note that if you opt-out through the NAI, you will still receive advertising. In addition, if you opt-out through the NAI and later delete your cookies, use a different browser or buy a new computer, you will need to renew your opt-out choice. Additional options for opting out of target advertising include, without limitation:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
TWITTER - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance - http://optout.aboutads.info/

Global Privacy Control. Please note that we also respond to and abide by opt-out preference signals sent through the Global Privacy Control. Any opt out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. For more information on how to use the Global Privacy Control, see https://globalprivacycontrol.org/. 
Nevada Residents. Nevada law permits our users who are Nevada consumers to request that their personal data (as defined under applicable Nevada law) not be sold, even if their personal data is not currently being sold. Requests may be sent to help@skyorganics.com and are free of charge.

Residents of certain other states, such as California, Virginia, Colorado, Connecticut, and Utah may have additional personal information rights and choices. Please see the Your State Privacy Rights section of this Privacy Policy for more information.

7. Information that You Disclose to Third Parties

Our Services, including any of our newsletters or e-mail messages, may contain links or access to websites or platforms operated by third parties that are beyond our control. Links or access to third parties from our Services is not an endorsement by us of such third parties, or their respective websites, applications, products, platforms or practices. We are not responsible for the privacy policies, terms and conditions, practices or the content of such third parties. All information that you disclose to such third parties will be subject to the privacy policies and practices of such third parties. You should review the privacy policies and practices of such third parties prior to disclosing information to them. If you have any questions about how these third parties use Your Information, you should review their policies and contact them directly.

8. Email Security

"Phishing" is a fraudulent practice designed to steal Your Information by sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. If you receive an email that looks like it is from us asking you for Your Information, please notify us at help@skyorganics.com.

9. Operation of our Services in the United States

Our Services are operated in the United States. As a result, the information we collect (including Your Information) will be used and disclosed as described in this Privacy Policy in the United States, as well as in other countries if you access our Services outside of the United States. In some cases, the laws of countries other than the United States regarding our use and disclosure of Your Information may be less stringent than the laws of the United States.

10. Changes to Our Privacy Policy

We may amend this Privacy Policy at any time and from time to time. Amendments will take effect immediately upon us posting the updated Privacy Policy on our Services. Accordingly, you are encouraged to revisit this Privacy Policy from time to time in order to review any changes that we have made. The date on which this Privacy Policy was last updated will be noted immediately above this Privacy Policy.

11. Contacting Us

If you have any questions or complaints regarding our use or disclosure of the information we collect from you or wish to contact us to make a request regarding such information (including Your Information), please contact us at help@skyorganics.com or in writing at:

Attn: Privacy Request
Sky Organics, LLC, d/b/a Sky Organics
103 Foulk Road,
Suite 202
Wilmington, DE 19803, USA

In contacting us, you must include the reference to “Privacy Request” in the subject line and in the body of the message and include the email address or mailing address, as applicable, for us to send our response. We reserve the right not to respond to inquiries submitted other than to the address specified above. 

12. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. This section provides notice and specific information to consumers residing in California, Virginia, Colorado, Connecticut, and Utah, including information required by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively the “CCPA”), the Virginia Consumer Data Protection Act, the Colorado Privacy Act (effective July 1, 2023), the Connecticut Data Privacy Act (effective July 1, 2023), and the Utah Consumer Privacy Act (effective December 31, 2023). Please note that the notice, information, and rights for residents in Utah are only effective on December 31, 2023. To learn more about California residents’ privacy rights, see the Privacy Notice for California Residents section of this Privacy Policy.

We may collect, or have collected in the last 12 months, the personal information categories listed in the table below. The table also lists, for each category, whether we disclose the personal information for a business purpose, share for behavioral targeted advertising, disclose for valuable services, disclose for money, the third parties to which we disclose such data, and the intended data retention period for such data.

Categories of Personal Information we Collect	Disclose for a business purpose	Sharing for behavioral targeted advertising	Disclose for valuable services	Categories of Third Parties to which we Disclose Personal Data	Disclose for money	Intended Data Retention Period
Identifiers (for example, real name, address, email address, account name, user ID, device identifiers, IP address, or other similar identifiers)	Yes	Yes	Yes (e.g., advertising and analytics)	Third-party service providers, vendors, and suppliers. Affiliates and subsidiaries. Other providers or partners that support our operational business purposes.	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted
Customer Records (for example, customer records containing personal information, such as name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information)	Yes	Yes	Yes (e.g., advertising)	Third-party service providers, vendors, and suppliers. Affiliates and subsidiaries. Other providers or partners that support our operational business purposes.	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted
Commercial Information (for example, records of products, services purchased or considered, and purchase preferences or other purchasing or consuming histories)	Yes	Yes	Yes (e.g., advertising and analytics)	Third-party service providers, vendors, and suppliers. Affiliates and subsidiaries. Other providers or partners that support our operational business purposes.	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted
Internet Activity Information (for example, browsing history, search history, and interactions with an Internet website, application or advertisement)	Yes	Yes	Yes (e.g., advertising and analytics)	Third-party service providers, vendors, and suppliers. Affiliates and subsidiaries. Other providers or partners that support our operational business purposes.	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted
Geolocation Data (for example, IP address)	Yes	Yes	Yes (e.g., advertising and analytics)	Third-party service providers, vendors, and suppliers. Affiliates and subsidiaries. Other providers or partners that support our operational business purposes.	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted
Audiovisual (for example, audio, photos, videos, or similar information)	Yes (only if you choose to provide this information)	No	No	N/A	No	The length of time needed to fulfill the purposes for collection or as legally required or permitted

We collect Your Information as described in the What Information We Collect and How We Collect It section of this Privacy Policy.

We obtain the categories of your personal information directly and/or indirectly from you, as described in the What Information We Collect and How We Collect It section of this Privacy Policy. For example, from observing your actions on our Site or from forms you complete or products and services you purchase.

We use Your Information as set forth in the How We Use Your Information section of this Privacy Policy.

We disclose Your Information as set forth in the How We Disclose Your Information section of this Privacy Policy.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please submit a request to this designated email address: help@skyorganics.com. To appeal a decision regarding your privacy rights request please contact us at help@skyorganics.com or send us a letter to:

Attn: Privacy Request
Sky Organics, LLC, d/b/a Sky Organics
103 Foulk Road
Suite 202
Wilmington, DE 19803, USA

To submit a request to opt out of the processing of your personal information for purposes of targeted advertising or the sale of your personal information, please visit here or the “Do Not Sell or Share My Personal Information” link in our website footer.

13. Privacy Notice for California Residents

This section supplements the information contained in this Privacy Policy, but applies solely to all visitors, users, and others who reside in the State of California (for purposes of this section only, “consumers” or “you”). We have adopted this section to comply with the CCPA.

Additional Restriction on Our Use of Your Information: We will not use Your Information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

Additional Detail on Our Disclosure of Your Information: When we disclose personal information for a business purpose, we do so pursuant to an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the agreement.

We do not sell personal information for any monetary consideration, but we do share personal information with third parties for cross-context behavioral advertising (or targeted advertising). To opt-out of personal information sales or sharing, visit here or the “Do Not Sell or Share My Personal Information” link in our website footer. We do not knowingly “sell” the personal information of consumers under 16 years of age.

Your Additional Rights and Choices under the CCPA:

The CCPA provides California residents (consumers) with specific rights regarding their personal information.

Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete or deidentify (and direct our service providers to take similar action) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided.

Exercising Your Access, Data Portability, and Deletion Rights:

How to Exercise. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at help@skyorganics.com or contact us at (888) 899-9305. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

General Requirements. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. It must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format. We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at help@skyorganics.com. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination:

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights:

California’s “Shine the Light” law permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make such a request, please send an email to help@skyorganics.com or write us at:

Attn: Privacy Request

Sky Organics, LLC, d/b/a Sky Organics
103 Foulk Road
Suite 202
Wilmington, DE 19803, USA

Sensitive Information. The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA.